Contact us
For all customer service & general inquiries please contact us below. One of our staff members will be in touch with you.
Order Information
Returns:
a. Items must be returned within 30 days from the date of purchase.
b. Products must be in their original condition and unused.
c. Proof of purchase (receipt or order confirmation) is required for all returns.
d. Email us in contact bar above letting us know why you are returning the item and order information.
e. We will send you a shipping label for the return
f. Refunds will be issued in the original form of payment.
Exchanges:
a. Exchanges are allowed within 30 days from the date of purchase.
b. Products must be in their original condition and unused.
c. Proof of purchase (receipt or order confirmation) is required for all exchanges.
d. Email us in contact bar above letting us know why you are exchanging the item and order information.
e. We will send you a shipping label for the exchange.
f. Exchanges can be made for items of equal or lesser value; the difference will be refunded or paid by the customer accordingly.
Defective or Damaged Items:
a. Report defective or damaged items within 30 days of receiving the product.
b. Provide clear photos and a detailed description of the issue to initiate a return or exchange process.
c. Email us in contact bar above letting us know about defective or damaged item.
d. A replacement or refund will be processed upon verification of the defect or damage.
Use tabs to highlight unique features, sizing information, or other sales information.
Final Sale Items:
Certain items marked as "Final Sale" cannot be returned or exchanged.
Wholesale Inquires:
We provide wholesale pricing for retail vendors interested in featuring Hey Bear in their stores. If your store is located outside our current area and you'd like us to customize the t-shirt with your specific location, please inform us. We are open to making accommodations to meet your needs.
Policy Changes:
We reserve the right to update or modify the return and exchange policy without prior notice.